Fulfillment Policies

Cancellation Policy

Cancellations are accepted on in stock sealed products only, and only if order has not been completed or shipped yet. All cancelled orders will be subject to a cancellation fee equal to 5% of the order total.

Refund Policy

Refunds are accepted on cancelled orders only, less the cancellation fee.

Return Policy

Due to the volatility of the trading card industry, all trading card sales are final. In some cases, we may accept returns if the request is made on the same day of package delivery. For items to be accepted for return, they must have their factory seal intact and be in its original condition. Return shipping must be paid by the consumer. All returns will incur a 20% restocking fee.

Delivery Policy

Shipments may take up to 3 business days to prepare, depending on how many orders are in line to be shipped. Delivery of packages is to be fulfilled by selected delivery service and arrival time is dependent on the customer’s selected shipping speed. Two Pair Collectibles is not responsible for packages lost in transit.

Preorder Policy

The collectibles and trading card industry are often subject to market fluctuations due to supply and demand. Preorders placed on Two Pair Collectibles are a mutual agreement between the supplier (Two Pair Collectibles) and consumer (you). Two Pair Collectibles will not increase the price of a customer’s preorder items after the order is made. Merchandise preorders are printed to order. Customers understand that when preordering with Two Pair Collectibles, all preorders are NOT refundable.

Purchases with preorder items will be held until all selected items are available to ship. To avoid delays with shipping your in-stock selections, we recommend checking out separately for preorder items.

Chargeback Policy

A chargeback is the the withdrawal or reversal of an already processed payment. As stated in our Fulfillment policy, refunds will only be given to successfully cancelled orders or orders that have been accepted for returned. Refunds will not be given on opened merchandise. Any customer who initiates a chargeback against Two Pair Collectibles for completed orders or services rendered will be disputed to the fullest extent. In addition, any customer who files a chargeback, regardless of the reason or the outcome, will be permanently suspended on all of Two Pair Collectibles platforms, including but not limited to, use of this website, Twitch and Discord.

Shipping Policy (U.S. & Territories)

Shipments may take up to 3 business days to prepare. Two Pair Collectibles ships packages in order they were received. We offer different shipping levels through the United States Postal Service as well as other mail providers.

Shipping Policy (International)

Shipments may take up to 3 business days to prepare. Two Pair Collectibles ships international packages twice per week. We offer different shipping through the United States Postal Service or UPS.

Two Pair Collectibles reserves the right to hold cards or products that exceed the weight limits as described above until additional shipping is paid.

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